General Queries
Do I need to create an account to shop?
No, you can check out as a guest. But creating an account lets you track orders and save preferences.
How do I apply a discount code?
Enter your promo code at checkout. Only one code can be applied per order.
Do you ship internationally?
Yes, we ship worldwide. Shipping charges and customs duties vary by country.
What payment methods do you accept?
We accept all major credit/debit cards, UPI, net banking, and digital wallets supported by Shopify Payments.
How can I track my order?
You’ll receive a tracking link via email once your order ships.
How long does delivery take?
Standard delivery takes 3–7 business days within India. International delivery times vary by destination.
Terms & Conditions Related Queries
How long do I have to return an item?
You must request a return within 7 days of delivery. Items must be unused, with tags and original packaging.
Do you accept returns on sale items?
No. Sale or discounted items, personalized products, and gift cards are non-returnable.
How do I start a return or exchange?
Email us at info.nuvefashion@gmail.com with your order number and reason. Once approved, we’ll send return instructions.
When will I receive my refund?
Refunds are processed within 7–10 business days after we receive and inspect your return.
Do you offer a warranty?
Yes, most items come with a one-year warranty covering manufacturing defects. Normal wear and tear is not covered.
Can I cancel my order after placing it?
Cancellations may not be possible once an order is confirmed. Please contact us quickly at support@nuvefashion.com.
Extra FAQs (Optional – For Full FAQ Page)
What if my item arrives damaged?
Report any damaged or incorrect items within 48 hours of delivery, with photos, so we can resolve the issue.
Is my personal information safe?
Yes. We follow strict security measures and comply with GDPR, CCPA, and India’s DPDP Act to protect your data.
Is my payment information secure?
Yes. Payments are processed securely through Shopify and are encrypted to protect your data.
Do you offer free shipping?
Yes, we offer free shipping on orders above ₹1000 within India. International shipping rates apply separately.
Can I update my shipping address after placing an order?
Address changes are only possible before your order is shipped. Please contact us immediately.
How do I contact customer support?
You can reach us anytime at info.nuvefashion@gmail.com or call +91-98302-62910 during business hours.